Last Updated: 23/04/2026

1. Introduction

Welcome to LATAM Coffee Hub. By accessing or using our platform, you agree to be bound by these Terms of Service.

These terms apply to all users of the platform, including customers, producers, and partners.

2. Platform Description

LATAM Coffee Hub is a platform that connects specialty coffee producers from Latin America with customers in the United Arab Emirates and the Middle East.

We facilitate product listings, sales, and distribution through our local infrastructure.

3. Eligibility

By using this platform, you confirm that you are legally able to enter into binding agreements and comply with applicable laws.

4. Products and Services

All products listed on the platform are offered by individual producers.

While LATAM Coffee Hub manages storage, distribution, and fulfillment, product details and descriptions are provided by the respective producers.

We reserve the right to modify or remove products at any time.

5. Orders and Payments

All orders are subject to acceptance and availability.

Prices are displayed on the platform and may be updated at any time.

Payments must be completed through the available payment methods at checkout.

LATAM Coffee Hub reserves the right to cancel any order in case of errors, fraud suspicion, or product unavailability.

6. Shipping and Delivery

All orders are fulfilled through our local distribution network in Dubai.

Delivery times are estimates and may vary depending on location, demand, and external factors.

Customers are responsible for providing accurate delivery information.

7. Returns and Refunds

Refunds and returns are governed by our Refund Policy.

Due to the nature of coffee as a consumable product, returns are generally not accepted unless the order is damaged or incorrect.

8. User Accounts

Users may create accounts to access certain features.

You are responsible for maintaining the confidentiality of your account and ensuring that all information provided is accurate.

We reserve the right to suspend or terminate accounts in case of misuse.

9. Producers and Marketplace

Producers using the platform agree to provide accurate product information and comply with quality standards.

LATAM Coffee Hub reserves the right to approve, reject, or remove producers and products at its discretion.

Commercial terms between the platform and producers are defined separately during onboarding.

10. Intellectual Property

All content on the platform, including text, images, branding, and design, is the property of LATAM Coffee Hub or its partners.

Unauthorized use is prohibited.

11. Limitation of Liability

LATAM Coffee Hub is not liable for indirect, incidental, or consequential damages arising from the use of the platform.

We are not responsible for delays or issues caused by factors beyond our control.

12. Third-Party Services

We may use third-party providers for payments, logistics, and platform operations.

We are not responsible for their independent actions or policies.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time.

Continued use of the platform constitutes acceptance of any changes.

14. Governing Law

These Terms of Service are governed by the applicable laws of the United Arab Emirates.

15. Contact

For any questions regarding these Terms of Service, please contact us through our official communication channels.