REFUND POLICY

Last Updated: 23/04/2026

Overview

At LATAM Coffee Hub, we are committed to providing high-quality specialty coffee. Due to the nature of our products, certain conditions apply to refunds and returns.

Returns

Coffee is a consumable product. For this reason, we do not accept returns once an order has been delivered.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

To process your request, we may require:

• Photos of the product and packaging
• Order details

Once reviewed, we may offer a replacement or refund where applicable.

Non-Refundable Situations

We do not offer refunds or returns in the following cases:

• Change of mind
• Taste preferences
• Opened or used products
• Incorrect orders placed by the customer

Order Cancellations

Orders may only be cancelled before they are processed.

Once an order has been prepared or dispatched, it cannot be cancelled.

Refund Processing

If a refund is approved, it will be processed to the original payment method within a few business days.

Marketplace and Producers

LATAM Coffee Hub operates as a platform connecting producers and customers.

While each producer may have individual store policies, all orders are fulfilled through our distribution network, and this Refund Policy applies as a general standard across the platform.

Contact

For any issues related to your order, please contact us through our official channels and include your order details.