Shipping Policy
Delivery Coverage
Orders are delivered across Dubai and the UAE through our local distribution network.
Delivery Times
- Dubai: Same-day delivery (cutoff time applies)
- Other Emirates: Next-day delivery
Order Processing
All orders are processed and dispatched locally within the UAE.
Shipping Fees
Shipping costs are calculated at checkout based on location and order size.
Tracking
Customers will receive updates once the order is confirmed and dispatched.
Important Notes
- Delivery times may vary during peak periods
- Availability depends on local stock
Refund Policy
Returns & Refunds
Due to the nature of coffee products, returns are not accepted once delivered.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos.
A replacement or refund may be issued after review.
Non-Refundable Cases
- Change of mind
- Taste preferences
- Opened products
Refund Processing
Approved refunds will be issued to the original payment method within a few business days.
Cancellation / Return / Exchange Policy
Order Cancellations
Orders can only be cancelled before they are processed. Once an order has been prepared or dispatched, cancellation is no longer possible.
Returns & Exchanges
Due to the nature of coffee products, returns and exchanges are not accepted once delivered.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos.
A replacement or refund may be issued after review.
Non-Eligible Cases
- Change of mind
- Taste preferences
- Opened or used products
Processing
Approved refunds or replacements will be handled within a few business days.
